do you recognize this?
Do you have the feeling departments in your companies should co-operate better?
Do your customers say:
"I have the impression your employees do not communicate with each other … "
"I have too many contact persons on the phone, but no one knowing my file.…"
"The service is too complicated and not reliable..."
"My complaints are not taken seriously and I'm being sent from one person to another..."
Have you ever lost orders because forecasting and production are not well (enough) aligned?
Do you risk loosing customers because of delayed orders?
A good process-implementation and -monitoring are essential for your revenue evolution and customer satisfaction.
My name is Gino Vandoorne and with GVConsult I give you advice on the exact steps to achieve process improvement within Operations and Supply Chain Management.
I offer my broad experience and hands-on approach especially to companies that strive for Operational Excellence and Highest Customer Satisfaction.
The number of customer complaints is being reduced over 30% : less stock and transport failures, improvement of on-time deliveries avoiding back-orders.
The production-output getting more reliable: reduction of urgent production changes, no need for overtime, raw materials and packaging available at the right time.
All of your staff is at all times aware of the customer-expectation and they understand the impact of their jobs in the overall process.
I gladly guide you and your staff implementing a "Continuous Improvement" in your company moving all heads in the same direction.